Standard Terms & Conditions

These Terms and Conditions supersede any and all previous ones and the Customer’s continued use of the service constitutes the Customer’s agreement to be bound by these Terms and Conditions and no others. These Terms and Conditions must be read in conjunction with the Customer Agreement and Acceptable Use Policy which may be subject to change from time to time. Any additional terms specified in the Customer Agreement override any conflicting term within this document.


a. ‘Skyline Networks’ refers to Skyline Networks & Consultancy Ltd, Unit 12 Spring Rise, Falconer Road, Haverhill, Suffolk. CB9 7XU

b. ‘Customer’ refers to the company or individual who has completed and signed the Customer Agreement with Skyline Networks which together with these terms & conditions form the contract

c. ‘Services’ refers to the services detailed in the Customer Agreement

d. ‘Contracted Period’ is the length of time the Customer is committed to using and paying for the Services.

Contract Terms

The Services provided by Skyline Networks to the Customer is for a Contracted Period of twelve, twenty-four, or thirty-six months and is then subject to one-month’s notice in writing of termination. Termination notices should be emailed to accounts@skyline-networks.com or posted to Skyline Networks & Consultancy Ltd, Unit 12 Spring Rise, Falconer Road, Haverhill, Suffolk. CB9 7XU and the applicable date of notice shall be the date the notice is received by Skyline Networks.


The contract is between Skyline Networks and the Customer. The contract is non-transferable by the Customer. Skyline Networks reserves the right to change the Terms and Conditions of Service and will give one month’s notice in writing of any such changes. The section headings in these Terms and Conditions are inserted for convenience only and are not intended to affect the meaning or interpretation of these Terms and Conditions. No action, regardless of form or nature, arising out of these Terms and Conditions may be brought by either party more than two years after the cause of the action has arisen.

Provision of the Service

a. Skyline Networks will provide the Services to the Customer in accordance with the conditions of this agreement and with reasonable skill and care. Where it is technically impracticable to provide the Services free of faults (such as where it is impossible to achieve sufficient signal quality) Skyline Networks will not undertake to do so.

b. The Customer acknowledges that the Services will depend on the characteristics of the wireless signal quality and that it may not be possible to supply the service at the outset or at some point in the future. In this event Skyline Networks will have the right to terminate this agreement without liability to the Customer.

c. From time to time certain nodes, servers, or the whole or part of the Network may need to be closed down for upgrade, routine repair or maintenance work. Skyline Networks shall give as much notice as in the circumstances is reasonable and shall endeavour to carry out such works during scheduled maintenance periods outside of standard working hours. This work will not affect any SLA that is in place between Skyline Networks and the Customer.

d. Equipment provided by Skyline Networks remains the property of Skyline Networks and possession must be surrendered on termination of this agreement.

Suspension of Account

Skyline Networks reserves the right to suspend a Customer’s Services if the Customer breaches either our terms and conditions or our acceptable use policy. In such instances, Skyline Networks will provide the Customer with formal notice that the account has been suspended. The Customer remains liable for the monthly fee during such suspension, and service will only be resumed once the breaches have been resolved and/or any overdue amounts (including accrued interest) paid to Skyline Networks.

Payment Terms

Customers will pay by monthly Standing Order unless agreed otherwise beforehand. This will begin after the end of the first complete calendar month to cover the first complete calendar months service. Installation fee will be invoiced separately and will include any monies owed up to the end of the calendar month in which the service was installed. Skyline Networks reserves the right to modify its charges for its Services, but will provide the Customer with at least one month’s notice of its intention to do so should the modification result in an increase in those charges.

Should any payment be missed, the Customer will make alternative arrangements to pay the amounts due within five working days of being notified by Skyline Networks or risk suspension of the service for non-payment. Skyline Networks reserves the right to charge interest on any overdue amounts at a rate equal to 8 per cent per annum above the Bank of England base rate as is current from time to time.


Skyline Networks will not be held liable for incidental, special or consequential damages. Skyline Networks makes no warranty, express or implied, relating to the fitness for purpose or merchantability of the Services. Regardless of the nature of any claim, the limit of Skyline Networks’s liability to the Customer shall not exceed the aggregate of twelve monthly payments for the Services.

The Customer indemnifies Skyline Networks against any and all claims and damages made against Skyline Networks as a direct or indirect result of the Customer’s use of the Services.

Customer Obligations for the Services

a. The Customer is responsible for their personal computer and data security and shall take all reasonable steps to minimise unauthorised entry to the Customer’s computer and/or network via the Services. The Customer is further responsible for the content of any transmission from their computer and/or network over the Services and the connection of non Skyline Networks owned equipment to the network access point.

b. The Customer, or a previously notified nominated representative, must be present on the day of installation of the equipment necessary to provide the Services. The Customer must further provide reasonable ongoing access to Skyline Networks or its representatives to said equipment for purposes of necessary modifications, maintenance, or repair.

c. The Customer must provide adequate care of the equipment installed by Skyline Networks, and is liable for loss or damage of said equipment caused by the Customer’s direct or indirect actions.

d. The Customer must ensure that they comply with the latest edition of the Acceptable Use Policy in force at any given time, and not to use, or permit others to use, the Services for unlawful or immoral purposes or for any purpose for which the Services where not designed.

e. The Customer must ensure there are sufficient funds in their bank account for the monthly payments.

Skyline Networks Obligations for the Services

a. On Customer completion of the Customer Agreement, Skyline Networks will contact the Customer to verify all initial Customer obligations have been met.

b. Skyline Networks will arrange for installation of the appropriate antenna(s), equipment and associated cabling.

c. On installation day Skyline Networks will provide the Customer with all the technical support needed to ensure the installation goes smoothly.

d. Skyline Networks will provide email and/or telephone technical support on the Services throughout the contract period in line with the relevant SLA.

Last updated: 28 June 2022